All bookings made with The Coaches Training Institute FZ-LLC (CTI Dubai) by an individual person/group or firm/partnership/company (“client”) shall be subject to the following Terms and Conditions found below.

All bookings are subject to availability on the course specified.

For each course booked 15 days prior to its start, the full payment or a minimum deposit of AED 630.00 + VAT per course should be submitted to CTI. In addition to the appropriate payment/deposit, a signed copy of these Terms and Conditions must be completed. A delay in completing these requirements may result in losing a course seat.

The balance for any course booked must be settled no later than 15 days before the course start. Payment can be made by cheque, MasterCard, Visa, bank transfer, or online through our website. Cheques should be made out to The Coaches Training Institute FZ-LLC.

Bank transfers must reflect who made the payment and any charges must be covered by the participant or their organization. Any shortfall in payment will need to be satisfied prior to the course start.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and the merchant's (CTI) policies and rules. 

In the event of cancellation or non-attendance, you will be subject to the following charges:

Any cancellation of a course within 30 days will result in you incurring the full cost of the course. There may be exceptions in the case of extreme circumstances and/or medical emergencies at which point you may be asked to provide proof of the event. If you know that you may not be able to attend a workshop, please inform us as soon as possible in order for CTI to try to work out a solution. No-shows will result in your forfeiture of the course fees.

Refunds will be done only through the Original Mode of Payment.

In the case of Force Majeure or events out of CTI Dubai’s control, the company will do everything in its power to allow participants to complete their coursework as soon as possible.

If you would like to defer your seat to an alternative course, this can be done once without penalty provided notification is given no later than 30 days prior to the event. Deferred reservations are subject to availability in future courses. The administrative course change fee is AED 500 per course.

International course transfers are subject to approval from CTI Dubai and will be made in exceptional circumstances on a case to case basis. There will be an administrative fee of USD 500 for an international course change.

CTI Dubai | GCC reserves the right to cancel or defer any course without prior notification. In the event of a course cancellation, CTI Dubai | GCC will not be liable for any costs incurred by clients in relation to their attendance on the course.

CTI students may use materials presented during their course work, including materials on CTI’s Learning Hub, in their work with their coaching clients only. Any use of CTI Intellectual Property beyond one-to-one coaching is not allowed without the specific written approval of CTI.

CTI reserves the right to refuse an individual's participation in courses and/or programs. In addition, upon the recommendation of both CTI Course Leaders, CTI reserves the right to remove from a classroom a participant who is negatively impacting other participants and/or the learning environment.

CTI will acknowledge the receipt of any grievance or complaint within 2 working days with an expected timeline for a complete response. The response time will depend on the type of complaint and CTI may need to gather facts and information in order to be able to respond. CTI expects any complaint to have been handled within 1 week.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the United Arab Emirates (UAE). The UAE is our country of domicile. Minors under the age of 18 are prohibited from registering as a user on this website and are not allowed to transact or use the website, but are welcomed as participants with guardian approval.

www.coactivedubai.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of the UAE. Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

In the event either party (CTI and client) is unable to perform its obligations under these Terms and Conditions because of acts of nature, strikes, equipment or transmission failure or damage reasonably beyond control, or other causes reasonably beyond control, the party shall not be liable for damages resulting from failure to perform or otherwise under these circumstances.